NovaLearn Privacy Policy

Effective Date: October 26, 2023

Welcome to NovaLearn! At NovaLearn, located in the heart of Austin, Texas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online learning platform. Our physical address is 500 E 4th St, Austin, TX 78701.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: This includes your name, email address, postal address, phone number, date of birth, and other contact details you provide when registering for an account, enrolling in courses, or contacting us for support.
• Account Information: Your username, password, profile information, and learning preferences.
• Payment Information: If you purchase courses or other products, we collect payment information such as credit card details or other financial information. We use secure third-party payment processors to handle these transactions, and we do not store your full credit card number on our servers.
• Course Activity: Information about the courses you enroll in, your progress, assignments, grades, and interactions with instructors and other students.
• Communications: Records of your communications with us, including emails, chat logs, and support tickets.
• Device Information: Information about the device you use to access our platform, including the device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Information about how you use our platform, including the pages you visit, the features you use, the time and date of your visits, and other usage statistics.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and to personalize your experience. Please refer to our Cookie Policy for more information.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Services: To operate our platform, provide you with access to courses and other learning materials, personalize your experience, and improve our services based on your feedback and usage patterns.
• Account Management: To create and manage your account, verify your identity, and process your payments.
• Communication: To communicate with you about your account, courses, updates, and promotional offers. We may also send you important notices and announcements.
• Support: To provide you with technical support and respond to your inquiries.
• Analytics: To analyze usage data and trends, track the effectiveness of our marketing campaigns, and improve our platform's performance and functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect the security and integrity of our platform and to prevent fraud and other unauthorized activities.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Instructors: We share your course activity and progress with the instructors of the courses you enroll in. This helps them provide you with personalized feedback and support.
• Service Providers: We use third-party service providers to perform various functions on our behalf, such as payment processing, data storage, email delivery, and analytics. These service providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect your information.
• Business Partners: We may share your information with our business partners to offer you joint products or services, or to promote their products or services. However, we will only do so with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates: We may share your information with our affiliates for internal business purposes, such as improving our services and marketing efforts.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

4. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccuracies in your personal information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at [email protected] or call us at (512) 555-0100. We will respond to your request within 30 days.

5. GDPR Compliance

NovaLearn complies with the General Data Protection Regulation (GDPR). We process your personal information based on the following legal bases:

• Consent: We may process your personal information based on your consent, such as for marketing purposes.
• Contract: We may process your personal information as necessary to perform a contract with you, such as to provide you with access to our courses.
• Legal Obligation: We may process your personal information as necessary to comply with a legal obligation.
• Legitimate Interests: We may process your personal information based on our legitimate interests, such as to improve our services and prevent fraud.

If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as payment details and passwords.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We regularly conduct security audits and vulnerability assessments to identify and address potential security risks.
• Data Backups: We regularly back up your data to prevent data loss.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Intrusion Detection Systems: We use intrusion detection systems to monitor our network for suspicious activity.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Specifically, we retain:

• Account Information: As long as your account is active. If you close your account, we may retain some information for legal and compliance purposes.
• Course Activity: For as long as necessary to provide you with course access and support, and to track your progress.
• Payment Information: For as long as required by tax and accounting regulations.
• Communications: For as long as necessary to resolve your inquiries and provide support.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NovaLearn
500 E 4th St
Austin, TX 78701
Email: [email protected]
Phone: (512) 555-0100

Data Protection Officer: Dr. Eleanor Vance, [email protected]